If goods are damaged or faulty:
1.If you believe your goods have been delivered faulty or damaged, or a fault appears during the warranty applicable to your goods please call our Customer
Support team on (0800) 612 2110
2. Customer support will perform any remote diagnostics necessary to establish if your goods are faulty or incorrectly installed. If the Nitrex customer support team believe your goods to be faulty or damaged they will ask you to return the goods to Nitrex for further testing.
3. Customer support will issue you a Return Materials Authorisation (RMA) reference which will be required when returning your damaged or faulty goods. Please ensure you quote your RMA reference code in all correspondence relating to this matter.
Please Note: - Replacement goods will usually be shipped by first class post, although special delivery is available on request for an additional fee.
Click here for Terms and conditions relating to Returns Policy